Privacy Policy

1. Introduction

idn96 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data you provide when using our online betting platform and services. This policy applies to all users who access idn96 through our website at https://idn96.cam, mobile applications, or any other digital channels we may offer.

By creating an account on idn96 or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of idn96 services.

idn96 operates primarily in the Indonesian market and complies with applicable data protection regulations governing online services. We recognize that privacy is a fundamental right and we are dedicated to handling your personal information with care, transparency, and respect. This policy outlines your rights regarding your personal data and explains how you can exercise those rights.

2. Information We Collect

idn96 collects various types of personal information necessary to provide our services, ensure account security, comply with legal obligations, and improve user experience. The categories of information we collect include:

2.1 Personal Identification Information

When you register for an idn96 account, we collect the following personal details:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you meet the 21+ age requirement
• Residential address including city and postal code
• Email address for account communications and notifications
• Mobile phone number for account security and customer support
• Indonesian national identity card number (KTP) for KYC verification
• Copies or photographs of identity documents (KTP) and selfie verification images

2.2 Financial Information

To facilitate deposits and withdrawals, we collect the following financial data:

• Bank account details including bank name, account number, and account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon)
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposits, withdrawals, bet placements, and winnings
• Payment method preferences and transaction metadata

Note: idn96 does not store complete credit card numbers, CVV codes, or full bank account credentials. Payment processing is handled through secure third-party payment gateways that comply with industry security standards.

2.3 Technical and Usage Information

We automatically collect certain technical information when you access our platform:

• IP address and approximate geographic location
• Device information including device type, operating system, browser type, and version
• Pages visited, features used, and time spent on our platform
• Clickstream data showing navigation patterns through our website
• Login times, session duration, and frequency of visits
• Betting patterns, game preferences, and interaction with promotional offers
• Customer support communications including chat logs and email correspondence

2.4 Voluntary Information

You may choose to provide additional information such as:

• Profile preferences including language, display settings, and notification preferences
• Marketing communication preferences for promotional emails and offers
• Feedback, survey responses, and customer satisfaction ratings
• Self-exclusion requests and responsible gaming limit settings

3. How We Use Your Information

idn96 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your idn96 user account
• Verifying your identity and age through KYC procedures to ensure compliance with 21+ requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing access to betting markets, casino games, and other entertainment services
• Processing bets, calculating winnings, and crediting your account
• Managing bonuses, promotions, and VIP loyalty program benefits
• Tracking your betting activity for wagering requirement calculations

3.2 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via live chat, WhatsApp, or email
• Sending account-related notifications including transaction confirmations, withdrawal updates, and security alerts
• Providing updates about platform maintenance, new features, and service improvements
• Communicating promotional offers, bonuses, and special events (with your consent)

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and payment fraud
• Identifying suspicious betting patterns that may indicate collusion or bonus abuse
• Protecting against unauthorized account access and security breaches
• Investigating violations of our Terms and Conditions
• Complying with anti-money laundering (AML) and counter-terrorism financing regulations

3.4 Legal Compliance and Regulatory Requirements

• Fulfilling our obligations under applicable Indonesian and international laws
• Maintaining records required by gaming regulators and financial authorities
• Responding to legal processes including court orders, subpoenas, and government requests
• Enforcing responsible gaming measures including self-exclusion and deposit limits

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality, navigation, and user experience
• Testing new features, games, and promotional offers
• Generating aggregated statistical reports that do not identify individual users
• Optimizing our services for different devices, browsers, and operating systems
• Understanding player preferences to curate relevant game recommendations

4. Information Sharing and Disclosure

idn96 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform and delivering services to you. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors for Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallet transactions (OVO, DANA, GoPay)
• KYC verification services that authenticate identity documents
• Game and software providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft
• Customer support platform providers for live chat and ticketing systems
• Cloud hosting and data storage providers with secure data centers
• Analytics and performance monitoring services

4.2 Legal and Regulatory Obligations

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes including subpoenas, court orders, or regulatory inquiries
• Enforce our Terms and Conditions and other policies
• Protect the rights, property, or safety of idn96, our users, or the public
• Report suspected money laundering or terrorist financing to relevant authorities
• Cooperate with law enforcement investigations

4.3 Business Transfers

In the event that idn96 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred as part of the business transaction. You will be notified via email or prominent notice on our platform of any such change in ownership or control of your personal data.

5. Data Security Measures

idn96 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

5.1 Encryption Technologies

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, preventing interception by third parties
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using AES-256 encryption, the same level used by banks and government agencies
• Password Hashing: Your account password is hashed using advanced cryptographic algorithms, meaning even idn96 staff cannot view your password

5.2 Access Controls and Authentication

• Multi-factor authentication options for enhanced account security
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular access audits and monitoring for unauthorized access attempts
• Secure session management with automatic logout after periods of inactivity

5.3 Infrastructure Security

• Secure data centers with physical security controls including surveillance and restricted access
• Regular security testing including penetration testing and vulnerability assessments
• Firewall protection and intrusion detection systems monitoring network traffic
• Regular backups stored in geographically separate secure locations
• Disaster recovery and business continuity plans to protect data integrity

5.4 Employee Training and Policies

All idn96 employees with access to personal data undergo mandatory security and privacy training. They are bound by strict confidentiality agreements and data protection policies. Violations of these policies result in disciplinary action up to and including termination of employment.

While we implement robust security measures, no system is completely impenetrable. You also play a role in protecting your account by maintaining the confidentiality of your login credentials, using strong passwords, and avoiding sharing your account with others. Report any suspected security breaches immediately to our customer support team.

6. Cookies and Tracking Technologies

idn96 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic platform functionality including login authentication, security features, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with our platform, helping us identify technical issues and improve site performance.
• Functional Cookies: Remember your preferences such as language settings, display options, and recently viewed games.
• Analytics Cookies: Help us understand user behavior patterns, popular features, and navigation paths through aggregated data analysis.

6.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when new cookies are set. However, disabling certain cookies may impact platform functionality and limit your ability to use some features.

7. Data Retention Policy

idn96 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Account Data

While your account remains active, we retain all account information, transaction history, and betting records to provide ongoing services and support. This includes:

• Account profile information and KYC documents for identity verification
• Complete transaction history for financial reconciliation and dispute resolution
• Betting history and game activity for bonus calculations and responsible gaming monitoring
• Communications history for customer support context

7.2 Closed Account Data

After account closure, we retain certain information to comply with legal and regulatory requirements:

• Financial transaction records for up to 7 years as required by anti-money laundering regulations
• Identity verification documents for up to 5 years for regulatory compliance
• Records of self-exclusion requests permanently to honor your responsible gaming choices
• Fraud investigation records and security incident logs

Once retention periods expire, we securely delete or anonymize your personal information so it can no longer identify you.

8. Your Privacy Rights

As an idn96 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information by logging into your idn96 account dashboard. For additional information, contact our customer support team.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update many details directly through your account settings, or contact customer support for assistance with changes that require verification.

8.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance. Account closure requests can be submitted to customer support. Note that we must retain some information to prevent fraud and comply with financial regulations.

8.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Contact customer support to request a data export.

8.5 Right to Withdraw Consent

Where we process your personal information based on consent (such as marketing communications), you have the right to withdraw that consent at any time. You can unsubscribe from marketing emails using the link provided in each message or update your communication preferences in your account settings.

8.6 Exercising Your Rights

To exercise any of these privacy rights, contact our customer support team via live chat, WhatsApp, or email. We will respond to your request within 30 days. Verification of your identity may be required to process your request and protect your account security.

9. Children's Privacy Protection

idn96 services are strictly for adults aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information from our systems and terminate the associated account.

Parents or guardians who believe their child has provided personal information to idn96 should contact us immediately so we can take appropriate action. We implement mandatory age verification through KYC procedures using Indonesian national identity cards (KTP) to prevent underage gambling.

10. International Data Transfers

idn96 primarily operates in Indonesia, but some of our service providers and data processing infrastructure may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

These safeguards include contractual obligations requiring service providers to implement security measures equivalent to those we maintain, and compliance with international data protection frameworks where applicable.

11. Changes to This Privacy Policy

idn96 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on the idn96 platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of idn96 services after changes take effect constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection team through any of the following channels:

• Email: [email protected] (plain text display only - not clickable per site specifications)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Contact via the WhatsApp option in your account settings

For privacy-related inquiries, please include "Privacy Policy" or "Data Protection" in your message subject line. Our team will respond to your inquiry within 48 hours during business days.

idn96 takes your privacy seriously and is committed to addressing any concerns you may have about how we handle your personal information. We maintain open communication channels and welcome feedback about our privacy practices.